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  • Privacy Policy | Hotel & Restaurant Am Alten Rhin

    Privacy Policy Updated on 12.1.22 The following gives a simple overview of what happens to your personal information when you visit our website. Personal information is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our privacy policy found below. 1. An overview of data protection Who is responsible for the data collection on this website? The data collected on this website are processed by the website operator. The operator´s contact details can be found on the websites required legal notice. How do we collect your data? Some data are collected when you provide it to us. This could, for example, be data you enter on a contact form. Other data are collected automatically by our IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website. What do we use your data for? Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site. What rights do you have regarding your data? You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities. ​ When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous, i.e. we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy. ​ You can object to this analysis. We will inform you below about how to exercise your options in this regard. 2. General information and mandatory information Data Protection The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy. ​ If you use this website, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens. ​ Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible. Notice concerning the party responsible for this website The party responsible for processing data on this website is: Britta Krsynowski Friedrich-Engels-Straße 12 16827 Neuruppin district Alt Ruppin Telephone: (+49) 03391 - 7650 E-Mail: info@hotelaar.de The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.). Revocation of your consent to the processing of your data Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed. Right to file complaints with regulatory authorities If there has been a breach of data protection legislation, the person affected may file a complaint with the competent regulatory authorities. The competent regulatory authority for matters related to data protection legislation is the data protection officer of the German state in which our company is headquartered. A list of data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html Right to data portability You have the right to have data which we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible. SSL or TLS encryption This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser´s address line when it changes from "http://" to "https://" and the lock icon is displayed in your browser´s address bar. If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties Information, blocking, deletion As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data corrected, blocked or deleted. You can contact us at any time using the address given in our legal notice if you have further questions on the topic of personal data. Opposition to promotional emails ​ We hereby expressly prohibit the use of contact data published in the context of website legal notice requirements with regard to sending promotional and informational materials not expressly requested. The website operator reserves the right to take specific legal action if unsolicited advertising material, such as email spam, is received. 1. Datenschutz auf einen Blick 2. Allgemeine Hinweise und Pflichtinformationen 3. Data collection on our website Server log files The website provider automatically collects and stores information that your browser automatically transmits to us in "server log files". These are: Browser type and browser version Operating system used Referrer URL Host name of the accessing computer Time of the server request IP address These data will not be combined with data from other sources. The basis for data processing is Art. 6 (1) (f) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract. Registration with Facebook Connect Instead of registering directly on our website, you may also register using Facebook Connect. This service is provided by Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. ​ If you decide to register with Facebook Connect and click on the "Login with Facebook" or "Connect with Facebook" buttons, you will be automatically redirected to the Facebook platform. There you can log in with your Facebook username and password. This will link your Facebook profile to our website or services. This link gives us access to your data stored on Facebook. Including especially your: ​ Facebook name Facebook profile picture Facebook cover picture Email address provided to Facebook Facebook ID Facebook friends Facebook Likes Birthday Gender Country Language ​ This data will be used to set up, provide, and personalize your account. ​ For more information, see Facebook´s Terms of Use and Privacy Policy. These can be found at https://de-de.facebook.com/about/privacy/ and https://www.facebook.com/legal/terms/ . 4. Newsletters Newsletter data If you would like to receive our newsletter, we require a valid email address as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive this newsletter. No additional data is collected or is only collected on a voluntary basis. We only use this data to send the requested information and do not pass it on to third parties. We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1) (a) DSGVO. You can revoke consent to the storage of your data and email address as well as their use for sending the newsletter at any time, e.g. through the "unsubscribe" link in the newsletter. The data processed before we receive your request may still be legally processed. The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted. Data we have stored for other purposes (e.g. email addresses for the members area) remain unaffected. 5. Plugins and Tools Use of booking engine D-edge The hotel, as data controller, collects and processes personal data for the purposes of bookings and guests’ management, billings and payments, marketing actions and satisfaction enquiries. The data are intended to the hotel and its service providers. You have a right to interrogate, to access, to rectify and to object to the processing by writing to the hotel at the following address: Hotel & Restaurant Am Alten Rhin Friedrich-Engels.Str 12 16827 Neuruppin OT Alt Ruppin E-mail: info@hotelaar.de http://www.hotel-am-alten-rhin.de/ ​ For more information, please read the hotel privacy policy. ​ (Web host CNIL declaration n°1372618) YouTube Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited. If you´re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account. YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO. ​ Further information about handling user data, can be found in the data protection declaration of YouTube under: https://www.google.de/intl/de/policies/privacy . Google Maps This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. ​ To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer. ​ The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO. ​ Further information about handling user data, can be found in the data protection declaration of Google at: https://www.google.de/intl/de/policies/privacy/ . 3. Datenerfassung auf unserer Website 4. Newsletter 5. Plugins und Tools

  • Amenities at The Hotel Am Alten Rhin | Hotel in Neuruppin

    Amenities & Services Here you will find the most important information for your stay in Neuruppin district Alt Ruppin and in the Hotel Am Alten Rhin. Sauna Info. Parking Free parking is available to all hotel guests and subject to availability. Our car parking lot is on the hotel premises. Check-in / Check-out Check-in at 15:00 Check-out by 11:00 Hotel information Our hotel does not contain an elevator (please keep this in mind when considering your choice of room) There are no air conditioning units in the rooms Late check in Should you need to check in past 21:00, it is imperative that you call or email us by 20:00 on the day of arrival so we are aware and can plan for you accordingly. As a free service, your hotel key will be left in our key lockbox for you. You will be sent a text message or email message with the one-time use code for opening the lockbox to retrieve the key to your room. Call: +49 3391 7650 Or Email: reservierung@hotelaar.de Children Discounts Children up to 5 years of age can sleep in the same bed as their parents at no extra cost A children’s bed can be booked when requested for a Flat Fee of 15 € WIFI Free Wifi is available in the restaurant and in all hotel rooms. Pets Pets are not allowed in our hotel rooms. Breakfast Information Our breakfast buffet service is available from 7:00 - 10:00 and is included in the price of your hotel room. The service staff will seat you. Payment Methods We accept cash, debit cards, and credit cards. ​ Mastercard Visa Card American Express JCB Card / Japan Credit Bureau Discover Diners Club International Girocard / Debit Card Hygiene Concept Before your arrival, please inform yourself about the current Covid-19 guidelines in Brandenburg and our hygiene concept at the Hotel & Restaurant Am Alten Rhin. ​ Learn More... Sind die Hotelzimmer mit Klimaanlage ausgestattet? In unsere Zimmer gibt es keine Klimaanlage. Room Service At the Hotel Am Alten Rhin in Neuruppin, we do not offer any in-room dining services. Is there an elevator in the Hotel? Our hotel does not contain an elevator. Please keep this in mind when considering your choice of room. Parking Information Free parking is available to all hotel guests and is subject to availability. Our car park is located on the hotel premises. WiFi in the Hotel Yes, Free WiFi is available in all hotel rooms. Breakfast Buffet: Operating Hours Our breakfast buffet is open daily from 7:00-10:00 and the price is included in the cost of your hotel room. ​ Please wait to be seated by a service team member. Accepted Credit Cards We accept Cash, EC-Cards and Credit Cards including: Mastercard Visa Card American Express JCB Card / Japan Credit Bureau Discover Diners Club International Girocard / Debit Card Smoking in the Hotel Smoking in our hotel rooms is prohibited! In the event of a failure to comply with hotel rules and regulations, a cleaning fee of €200.00 will be added to your bill for the smoke pollution. Pets Pets are not allowed in our hotel rooms. Pets are also not allowed in the restaurant area. Check in / Check out Check-in by 15:00 Check-out by 11:00 Check-In after 21:00 Should you need to check in past 21:00, it is imperative that you call or email us by 20:00 on the day of arrival so we are aware and can plan for you accordingly. As a free service, your hotel key will be left in our key lock box for you. You will be sent a text message or email message with the one-time use code for opening the lock box to retrieve the key to your room. Phone: +49 3391 7650 Or Email: reservierung@hotelaar.de Hygiene Concept and Covid-19 Guidelines Before your arrival, please inform yourself about our hygiene concept to help contain the COVID-19 pandemic. ​ Learn More... Sauna When you would like to use our Sauna, you will need to let us know at least 1 hour in advance so we can turn it on and prepare it for you. You may use the Sauna for up to 3 hours at a time and it closes at 21:00. It costs 10 € per person per day. Travel and Contact Information Street: Friedrich-Engels-Straße 12 Zip Code: 16827 City: Neuruppin OT Alt Ruppin ​ Breitengrad : 52.95015 | Längengrad : 12.8423 Important Travel Tips When using GPS navigation, do not forget to put in Alt Ruppin 16827 as two words. We are located in the district of Alt Ruppin which is apart of the city of Neuruppin. There is also another Friedrich-Engels-Straße 12 in Neuruppin, so it is important to type in the Alt Ruppin distinction to avoid any confusion. Mehr Informationen... Where can I find the Terms & Conditions Here you will find our listed Terms & Conditions Terms & Conditions... Cancellation policy Hotel Am Alten Rhin Here you will find the Cancellation Policy from Hotel Am Alten Rhin in Neuruppin Cancellation Policy... Package Travel Rights Package Travel Rights: Here you will find all information on the subject of package travel law in the Hotel Am Alten Rhin. To the Package Travel Rights Information... Book at the Best Price On our website you are guaranteed to always get the best booking prices. Book Now... Is it possible to book without a credit card? Yes, if you book directly through our website or by telephone. Book your Hotel Room in Neuruppin... Is there a hair dryer located in the rooms? All our rooms are furnished according to the 3 star + standard of the German Hotel Association. That's why you will find a hair dryer located in all bathrooms. Our Bathroom Equipment: Shower and Toilet Hair Dryer Free Hygiene Products to use Cosmetic Mirror Towels (small and large) WiFi at the Restaurant Free WiFi is available at Restaurant Am Alten Rhin. Table Reservations It is possible to reserve a table directly online or also by telephone: 03391 7650. Online Table Reservation Menu Here you will find the menu from Restaurant Am Alten Rhin. To the Menu Beverage Menu Here is our Beverage Menu from Restaurant Am Alten Rhin. Zur Getränkekarte Hotel & Reception: Operating Hours January - March Monday 15:00 - 21:00 Tuesday - Saturday 7:00 - 21:00 Sunday 7:00 - 15:00 April - September Daily from 7:00 - 21:00 ​ October - December Monday 15:00 - 21:00 Tuesday - Saturday 7:00 - 21:00 Sunday 7:00 - 15:00 Restaurant: Operating Hours January - March Monday 15:00 - 22:00 Tuesday - Saturday 12:00 - 22:00 Sunday 12:00 - 15:00 Kitchen closes daily 1 hour before the restaurant closes. ​ April - September Open daily from 12:00 - 22:00 Kitchen closes daily 1 hour before the restaurant closes. ​ October - December Monday 15:00 - 22:00 Tuesday - Saturday 12:00 - 22:00 Sunday 12:00 - 15:00 Kitchen closes daily 1 hour before the restaurant closes. Geplante Schließungszeiten 22.12.2023 bis 27.12.2023 ist das Hotel geschlossen. Das Restaurant ist am 25.12.2023 und am 26.12.2023 in der Zeit von 11:00 bis 16:00 Uhr geöffnet und nur auf Vorbestellung möglich. Betriebsferien 04.02.2024 bis 21.02.2024 (Hotel & Restaurant) Sauna Sauna at The Hotel Am Alten Rhin When you would like to use the Sauna, you will need to let us know at least 1 hour in advance so we can turn it on and prepare it for you. You can use the Sauna for up to 3 hours. The Sauna closes at 21:00. It costs 10 € per person per day When you would like to use a bathrobe, it costs a flat fee of 5 € Our sauna area is located on the top floor complete with a dry Finnish-style sauna room, a shower, and a relax area. There is a stunning view of the garden courtyard Perfect to warm up in during the wintertime or to use after a long day of exploration by foot, bike, or boat

  • Imprint & Terms and Conditions | Hotel & Restaurant Am Alten Rhin

    Imprint Updated am 19.1.2022 Angaben gemäß § 5 TMG (Information provided according to section 5 German Telemedia Act (TMG)) ​ Britta Krsynowski Hotel & Restaurant Am Alten Rhin Friedrich-Engels-Straße 12 16827 Neuruppin district Alt Ruppin ​ Contact ​ Telephone: (+49) 03391 - 7650 Fax: (+49) 03391 - 76515 E-Mail: info@hotelaar.de ​ ​ Value Added Tax (VAT) VAT ID number according to section 27 a German Value Added Tax − DE138686455 Responsible i.S.d. § 55 Abs. 2 RStV Marcus Krsynowski / Friedrich-Engels.Str 12 / 16827 Neuruppin OT Alt Ruppin / Marcus.Krsynowski@hotelaar.de / (+49) 03391 7650 / Dispute Resolution The European Commission provides a platform for online dispute resolution (OS) ready: https://ec.europa.eu/consumers/odr . Please find our email contact information in the imprint above. ​ We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board. Liability for Contents As service providers, we are liable for own contents of these websites according to Sec. 7, paragraph 1 German Telemedia Act (TMG). However, according to Sec. 8 to 10 German Telemedia Act (TMG), service providers are not obligated to permanently monitor submitted or stored information or to search for evidences that indicate illegal activities. Legal obligations to removing information or to blocking the use of information remain unchallenged. In this case, liability is only possible at the time of knowledge about a specific violation of law. Illegal contents will be removed immediately at the time we get knowledge of them. Liability for Links Our offer includes links to external third-party websites. We have no influence on the contents of those websites, therefore we cannot guarantee for those contents. Providers or administrators of linked websites are always responsible for their own contents. The linked websites had been checked for possible violations of law at the time of the establishment of the link. Illegal contents were not detected at the time of the linking. A permanent monitoring of the contents of linked websites cannot be imposed without reasonable indications that there has been a violation of law. Illegal links will be removed immediately at the time we get knowledge of them. Copyright Contents and compilations published on these websites by the providers are subject to German copyright laws. Reproduction, editing, distribution as well as the use of any kind outside the scope of the copyright law require a written permission of the author or originator. Downloads and copies of these websites are permitted for private use only. The commercial use of our contents without permission of the originator is prohibited. Copyright laws of third parties are respected as long as the contents on these websites do not originate from the provider. Contributions of third parties on this site are indicated as such. However, if you notice any violations of copyright law, please inform us. Such contents will be removed immediately. Realization and Implementation Content Development by krsynowski-and-wing.com Content development of all texts of the German homepage. Translation of the homepage from German to English with adaptation of the target groups for the European market. Content development of all English texts. Optimization of the booking process by krsynowski-and-wing.com Development and implementation of booking optimization strategy Connection of a channel manager and own booking engine with external partners Strategic development of the connection of meta search engines and implementation Website developed by krsynowski-and-wing.com Website developed and redesigned in 2022, with new implementation of a CMS. SEO optimization for both the German-speaking and English-speaking market Realisierung und Umsetzung Image Credit Adobe Stock Unsplash partner Bildnachweis Terms & Conditions / General Terms and Conditions for the hotel accommodation contract I. Scope These terms and conditions apply to contracts for the rental provision of hotel rooms for accommodation, as well as all other services and deliveries provided by the hotel to the customer. ​ The subletting or re-letting of the rooms provided and their use for purposes other than accommodation require the prior written consent of the hotel, whereby section 540 (1) sentence 2 BGB is waived unless the customer is a consumer. ​ The customer's terms and conditions only apply if this has been expressly agreed in writing beforehand. II. Conclusion of Contract, -partner, Statute of Limitations The contract is concluded when the hotel accepts the customer’s application. The hotel is free to confirm the room booking in writing. The contractual partners are the hotel and the customer. If a third party has ordered for the customer, the third party is liable towards the hotel together with the customer as joint debtors for all obligations arising from the hotel accommodation contract, provided the hotel has received a corresponding declaration from the third party. All claims against the hotel generally expire one year from the start of the knowledge-dependent period of limitation under § 199 (1) BGB. Claims for damages become statute-barred after five years, regardless of knowledge. The limitation periods do not apply to claims based on an intentional or grossly negligent breach of duty by the hotel. III. Services, Prices, Payment, Offsetting The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services. The customer is obliged to pay the hotel's applicable or agreed prices for the provision of rooms and the other services used. This also applies to services and expenses of the hotel arranged by the customer to third parties. The agreed prices include the respective statutory value added tax. If the period between the conclusion of the contract and the fulfillment of the contract exceeds four months and the price generally charged by the hotel for such services increases, then this can increase the contractually agreed price appropriately, but at most by 5%. ​ The hotel may also change the prices if the customer subsequently wishes to change the number of rooms booked, the service provided by the hotel or the length of stay of the guests and the hotel consents to this. Hotel invoices without a due date are payable in full within 10 days of receipt of the invoice. The hotel is entitled to demand accrued claims at any time and to request immediate payment. In the event of a delay in payment, the hotel is entitled to charge the applicable statutory default interest of 8% currently or, in the case of legal transactions in which a consumer is involved, 5% above the basic interest rate. The hotel reserves the right to prove greater damage. The hotel is entitled to request a reasonable advance payment or security deposit upon conclusion of the contract or thereafter, taking into account the legal provisions for package tours. The amount of the advance payment and the payment dates can be agreed in writing in the contract. The customer can only offset or reduce an undisputed or legally binding claim against a claim by the hotel. IV. Cancellation by the customer (ex: cancellation) / non-use of the hotel’s services Cancellation by the customer of the contract concluded with the hotel requires the hotel's written consent. If this does not take place, the agreed price from the contract must be paid even if the customer does not use contractual services. This does not apply in the event of a violation of the hotel's obligation to consider the rights, legal interests and interests of the customer, if the customer can no longer be expected to adhere to the contract or if there is another statutory or contractual right of withdrawal. If a date for free withdrawal from the contract has been agreed in writing between the hotel and the customer, the customer can withdraw from the contract until then without triggering payment or compensation claims by the hotel. The customer's right of withdrawal expires if he does not exercise his right to withdraw from the hotel in writing by the agreed date, unless the customer has withdrawn in accordance with number 1 sentence 3. In the case of rooms not used by the customer, the hotel must credit the income from renting the rooms to others and the saved expenses. The hotel is free to request the contractually agreed remuneration and to deduct a flat-rate deduction for saved expenses. In this case, the customer is obliged to pay at least 90% of the contractually agreed price for overnight stays with or without breakfast, 70% for half board and 60% for full board arrangements. The customer is free to prove that the above claim has not arisen or has not arisen in the required amount. Third-party services according to booking cannot be canceled free of charge V. Cancellation of the hotel If a free right of withdrawal of the customer has been agreed in writing within a certain period, the hotel is entitled to withdraw from the contract during this period if there are requests from other customers for the contractually booked rooms and the customer does not have their right to withdraw upon request from the hotel waived. If an agreed advance payment or the advance payment required according to Clause III No. 6 is not made even after a reasonable grace period set by the hotel has expired, the hotel is also entitled to withdraw from the contract. Furthermore, the hotel is entitled to extraordinarily withdraw from the contract for objectively justifiable reasons, for example: Higher forces or other circumstances for which the hotel is not responsible make it impossible to fulfill the contract Room with misleading or false information about essential facts, for example - in the person of the customer or the purpose The hotel has reasonable grounds to believe that the use of the hotel services may endanger the smooth running of the business, the security or the reputation of the hotel in public, without this being attributable to the sphere of control or organization of the hotel There is a violation of Clause I No. 2 above If the hotel withdraws justifiably, the customer is not entitled to compensation VI. Provision, handover, and return of rooms The customer is not entitled to the provision of certain rooms. Booked rooms are available to the customer from 3 p.m. on the agreed arrival date. The customer has no right to earlier availability. Rooms must be vacated and made available to the hotel no later than 12:00 noon on the agreed departure date. Thereafter, due to the delay in vacating the room for use beyond the contract, the hotel can charge 50% of the full accommodation price (list price) until 6:00 p.m., from 6:00 p.m. 100%. This does not justify contractual claims by the customer. He is free to prove that the hotel has no or significantly lower entitlement to usage fees. VII. Liability of the Hotel The hotel is liable with the care of a prudent businessman for his obligations from the contract. Customer claims for compensation are excluded. This does not include damage resulting from injury to life, limb or health if the hotel is responsible for the breach of duty, other damage based on an intentional or grossly negligent breach of duty by the hotel and damage based on an intentional or negligent breach of contractual obligations of the hotel. A breach of duty by the hotel is equivalent to that of a legal representative or vicarious agent. If faults or defects occur in the hotel's services, the hotel will endeavor to remedy the situation if the customer becomes aware of it or if the customer gives notice immediately. The customer is obliged to make a reasonable contribution to remedy the fault and to keep any damage to a minimum. The hotel is liable to the customer for items brought in according to the statutory provisions, which is up to a hundred times the room price, maximum € 3,500, and for money, securities and valuables up to € 800. Money, securities and valuables can be up to a maximum of € ( Use the hotel's insurance sum) in the hotel or room safe. The hotel recommends that you use this option. The liability claims expire if the customer does not immediately notify the hotel after becoming aware of the loss, destruction or damage (Section 703 BGB). For further liability of the hotel, the above number 1 sentences 2 to 4 apply accordingly. If the customer is provided with a parking space in the hotel garage or in a hotel car park, also for a fee, this does not result in a custody contract. The hotel is not liable for loss of or damage to motor vehicles parked or maneuvered on the hotel property and their contents, except in the case of intent or gross negligence. Number 1 sentences 2 to 4 above apply accordingly. The hotel carries out wake-up calls with the greatest care. Messages, mail and consignments for guests are handled with care. The hotel will take care of delivery, storage and - if requested - forwarding for a fee. Number 1 sentences 2 to 4 above apply accordingly. "The company does not participate in dispute settlement procedures before a consumer arbitration board". VIII. Final Provisions Changes or additions to the contract, the acceptance of applications or these terms and conditions for hotel accommodation should be made in writing. Unilateral changes or additions by the customer are invalid. The place of fulfillment and payment is the seat of the hotel. Exclusive place of jurisdiction - also for check and exchange disputes - is the seat of the hotel in commercial transactions. If a contractual partner fulfills the requirements of Section 38 (2) ZPO and has no general place of jurisdiction in Germany, the place of jurisdiction is the seat of the hotel. German law applies. The application of the UN sales law and the conflict of laws is excluded. Should individual provisions of these general terms and conditions for hotel accommodation be or become invalid or void, this does not affect the effectiveness of the remaining provisions. In addition, the statutory provisions apply. Allgemeine Geschäftsbedingungen Cancellation Policy Change or Cancel a booking If you want to cancel your booking, click on the link at the end of your confirmation email and then follow the instructions on the screen. Your reservation may include a booking fee that cannot be refunded in the event of cancellation. If you wish to cancel your reservation, we ask that you make it as soon as possible. Change or Cancel a Booking If you have made your booking by phone or email, please contact us by email: info@hotelaar.de Cancellation policy for room bookings Cancellations for offers and arrangements are free of charge up to 31 (thirty-one) days before arrival. If you cancel 30 (thirty) days before arrival, 80% of the booking amount will be charged. In the event of cancellation on the day of arrival or no-show, 100% of the booking amount will be charged. ​ These cancellation conditions apply to bookings via the hotel´s website and or telephone bookings, e-mail and personal offers or arrangement bookings. ​ Cancellation conditions may differ for other contracts such as room bookings and online bookings via external third-party providers such as those using online travel agencies Booking.com, Expedia.com, etc…. Cancellation conditions for offers and arrangements Cancellations for offers and arrangements are free of charge up to 31 (thirty-one) days before arrival. If you cancel 30 (thirty) days before arrival, 80% of the booking amount will be charged. In the event of cancellation on the day of arrival or no-show, 100% of the booking amount will be charged. These cancellation conditions apply to bookings via the hotel´s website and or telephone bookings, e-mail and personal offers or arrangement bookings. Cancellation conditions may differ for other contracts such as room bookings and online bookings via external third-party providers such as those using online travel agencies Booking.com, Expedia.com, etc…. Cancellation conditions for external third-party providers The cancellation conditions for external third-party providers such as online travel agency or online travel agencies (OTA) differ from our cancellation conditions. The third-party providers (OTA) are responsible for cancellations and booking changes. If you cancel or change your booking, please contact the Third-Party Cancellation Department (OTA). We cannot make cancellations for third parties (OTA) by phone or email. External third-party providers such as online travel agency or online travel agencies (OTAs) Booking Holdings Booking.com Customer support Kayak.com Help Center Priceline.com Help Center etc. Expedia Group Expedia.com Customer support Hotels.com Customer support Hotwire.com Help Center etc. HRS Group HRS.de Cancellation policy Hotel.de Cancellation policy etc. TMB Tourismus-Marketing Brandenburg GmbH tourismus-neuruppin.de etc. Call: +49 3391/45 460 Stornierungsbedingungen Package Travel Rights: The following is information for the traveler about package tours according to § 651a of the civil code book General Information The combination of travel services offered is a package tour in the sense of Directive (EU) 2015/2302. ​ Therefore, the traveler can take advantage of all EU rights that apply to package tours. The Hotel & Restaurant Am Alten Rhin in Neuruppin OT Alt Ruppin is fully responsible for the proper execution of the entire package tour. ​ Our statutory liability insurance with the Feuersozietät Berlin Brandenburg NR. (GP-226-8403) also covers damage in the sense of the package travel directive. ​ Further information on your most important rights under Directive (EU) 2015/2302 can be found at: www.umsetzung-richtlinie-eu2015-2302.de ​ In addition, the Hotel & Restaurant Am Alten Rhin has the legal requirement to offer security for the repayment of your payments as applicable situations arise. If transport is included in the package, we ensure your return transport in the event of bankruptcy or with the use of adequate liability insurance. Most important rights under Directive (EU) 2015/2302 The travelers will receive all essential information about the package tour before concluding the package tour contract. At least one provider is always liable for the proper provision of all travel services included in the contract. The travelers will receive an emergency telephone number or details of a contact point through which they can contact the tour operator or travel agency. Travelers can transfer the package tour to another person within a reasonable period of time and for a possible applicable additional cost. The price of the package tour may only be increased if certain costs (ex: fuel prices) increase and if this information is expressly provided for in the contract. In any case, this information must be communicated at least 20 days before the start of the package tour. If the price increase exceeds 8% of the package price, the traveler can withdraw from the contract. If a tour operator reserves the right to increase the price, then the traveler also has the right to reduce the price if the corresponding costs decrease. Travelers can withdraw from the contract without paying a cancellation fee and receive a full refund of all payments if one of the essential components of the package tour is changed significantly, with the exception of the price. If the provider responsible for the package tour cancels the package tour before the package tour begins, the travelers are entitled to reimbursement of costs and possibly compensation. If exceptional circumstances arise, the traveler can withdraw from the contract without paying a cancellation fee before the start of the package tour, for example if there are serious security problems at the destination that are likely to affect the package tour. In addition, travelers can withdraw from the contract at any time before the start of the package tour in accordance with any cancellation policies that may require a cancellation fee payment as mentioned in the contract. If, after the start of the package tour, essential components of the package tour cannot be carried out in accordance with the agreement, the traveler is to be offered reasonable other arrangements without additional costs. The traveler can then withdraw from the contract without paying a cancellation fee (in the Federal Republic of Germany this right is called "termination"). This right is reserved for the traveler when services are not provided in accordance with the contract having a significant impact on the provisions mentioned in the contractual package and when the tour operator fails to remedy the situation. The traveler is entitled to a price reduction and / or compensation if the travel services are not provided or are not performed properly. The tour operator is obligated to assist the traveler if he/she is in trouble. In the event of the bankruptcy of the tour operator or - in some Member States - the travel agent, payments will be refunded. If the tour operator or, if relevant, the travel agent becomes insolvent after the start of the package tour and the transport is part of the package tour, the return transport of the travelers is guaranteed. Hotel & Restaurant Am Alten Rhin holds bankruptcy protection with R+V Versicherung NR.: 405 90 101042855. Travelers can contact this facility or the appropriate authority if they are refused services due to Hotel´s bankruptcy. Pauschalreiserecht

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