Imprint

Updated am 19.1.2022

Angaben gemäß § 5 TMG (Information provided according to section 5 German Telemedia Act (TMG))

Britta Krsynowski
Hotel & Restaurant Am Alten Rhin
Friedrich-Engels-Straße 12
16827 Neuruppin district Alt Ruppin

Contact

Telephone: (+49) 03391 - 7650
Fax: (+49) 03391 - 76515
E-Mail: info@hotelaar.de

Value Added Tax (VAT)

VAT ID number according to section 27 a German Value Added Tax − DE138686455

Responsible i.S.d. § 55 Abs. 2 RStV

Marcus Krsynowski / Friedrich-Engels.Str 12 / 16827 Neuruppin OT Alt Ruppin / Marcus.Krsynowski@hotelaar.de / (+49) 03391 7650 /

Dispute Resolution

The European Commission provides a platform for online dispute resolution (OS) ready: https://ec.europa.eu/consumers/odr . Please find our email contact information in the imprint above.

We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Liability for Contents

As service providers, we are liable for own contents of these websites according to Sec. 7, paragraph 1 German Telemedia Act (TMG). However, according to Sec. 8 to 10 German Telemedia Act (TMG), service providers are not obligated to permanently monitor submitted or stored information or to search for evidences that indicate illegal activities.

Legal obligations to removing information or to blocking the use of information remain unchallenged. In this case, liability is only possible at the time of knowledge about a specific violation of law. Illegal contents will be removed immediately at the time we get knowledge of them.

Liability for Links

Our offer includes links to external third-party websites. We have no influence on the contents of those websites, therefore we cannot guarantee for those contents. Providers or administrators of linked websites are always responsible for their own contents. The linked websites had been checked for possible violations of law at the time of the establishment of the link. Illegal contents were not detected at the time of the linking.

A permanent monitoring of the contents of linked websites cannot be imposed without reasonable indications that there has been a violation of law. Illegal links will be removed immediately at the time we get knowledge of them.

Contents and compilations published on these websites by the providers are subject to German copyright laws. Reproduction, editing, distribution as well as the use of any kind outside the scope of the copyright law require a written permission of the author or originator. Downloads and copies of these websites are permitted for private use only.

The commercial use of our contents without permission of the originator is prohibited. Copyright laws of third parties are respected as long as the contents on these websites do not originate from the provider. Contributions of third parties on this site are indicated as such. However, if you notice any violations of copyright law, please inform us. Such contents will be removed immediately.

Realization and Implementation

Content Development by krsynowski-and-wing.com

Content development of all texts of the German homepage.
Translation of the homepage from German to English with adaptation of the target groups for the European market.
Content development of all English texts.

Optimization of the booking process by krsynowski-and-wing.com

Development and implementation of booking optimization strategy
Connection of a channel manager and own booking engine with external partners
Strategic development of the connection of meta search engines and implementation

Website developed by krsynowski-and-wing.com

Website developed and redesigned in 2022, with new implementation of a CMS.
SEO optimization for both the German-speaking and English-speaking market

Realisierung und Umsetzung

Image Credit

Adobe Stock

Unsplash

partner

Bildnachweis

Terms & Conditions /
General Terms and Conditions for the hotel accommodation contract

I. Scope

These terms and conditions apply to contracts for the rental provision of hotel rooms for accommodation, as well as all other services and deliveries provided by the hotel to the customer.

The subletting or re-letting of the rooms provided and their use for purposes other than accommodation require the prior written consent of the hotel, whereby section 540 (1) sentence 2 BGB is waived unless the customer is a consumer.

The customer's terms and conditions only apply if this has been expressly agreed in writing beforehand.

II. Conclusion of Contract, -partner, Statute of Limitations

The contract is concluded when the hotel accepts the customer’s application. The hotel is free to confirm the room booking in writing.

The contractual partners are the hotel and the customer. If a third party has ordered for the customer, the third party is liable towards the hotel together with the customer as joint debtors for all obligations arising from the hotel accommodation contract, provided the hotel has received a corresponding declaration from the third party.

All claims against the hotel generally expire one year from the start of the knowledge-dependent period of limitation under § 199 (1) BGB. Claims for damages become statute-barred after five years, regardless of knowledge. The limitation periods do not apply to claims based on an intentional or grossly negligent breach of duty by the hotel.

III. Services, Prices, Payment, Offsetting

The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services.

The customer is obliged to pay the hotel's applicable or agreed prices for the provision of rooms and the other services used. This also applies to services and expenses of the hotel arranged by the customer to third parties.

The agreed prices include the respective statutory value added tax. If the period between the conclusion of the contract and the fulfillment of the contract exceeds four months and the price generally charged by the hotel for such services increases, then this can increase the contractually agreed price appropriately, but at most by 5%.

The hotel may also change the prices if the customer subsequently wishes to change the number of rooms booked, the service provided by the hotel or the length of stay of the guests and the hotel consents to this.

Hotel invoices without a due date are payable in full within 10 days of receipt of the invoice. The hotel is entitled to demand accrued claims at any time and to request immediate payment. In the event of a delay in payment, the hotel is entitled to charge the applicable statutory default interest of 8% currently or, in the case of legal transactions in which a consumer is involved, 5% above the basic interest rate. The hotel reserves the right to prove greater damage.

The hotel is entitled to request a reasonable advance payment or security deposit upon conclusion of the contract or thereafter, taking into account the legal provisions for package tours. The amount of the advance payment and the payment dates can be agreed in writing in the contract.

The customer can only offset or reduce an undisputed or legally binding claim against a claim by the hotel.

IV. Cancellation by the customer (ex: cancellation) / non-use of the hotel’s services

Cancellation by the customer of the contract concluded with the hotel requires the hotel's written consent. If this does not take place, the agreed price from the contract must be paid even if the customer does not use contractual services. This does not apply in the event of a violation of the hotel's obligation to consider the rights, legal interests and interests of the customer, if the customer can no longer be expected to adhere to the contract or if there is another statutory or contractual right of withdrawal.

If a date for free withdrawal from the contract has been agreed in writing between the hotel and the customer, the customer can withdraw from the contract until then without triggering payment or compensation claims by the hotel. The customer's right of withdrawal expires if he does not exercise his right to withdraw from the hotel in writing by the agreed date, unless the customer has withdrawn in accordance with number 1 sentence 3.

In the case of rooms not used by the customer, the hotel must credit the income from renting the rooms to others and the saved expenses.

The hotel is free to request the contractually agreed remuneration and to deduct a flat-rate deduction for saved expenses. In this case, the customer is obliged to pay at least 90% of the contractually agreed price for overnight stays with or without breakfast, 70% for half board and 60% for full board arrangements. The customer is free to prove that the above claim has not arisen or has not arisen in the required amount.

Third-party services according to booking cannot be canceled free of charge

V. Cancellation of the hotel

If a free right of withdrawal of the customer has been agreed in writing within a certain period, the hotel is entitled to withdraw from the contract during this period if there are requests from other customers for the contractually booked rooms and the customer does not have their right to withdraw upon request from the hotel waived.

If an agreed advance payment or the advance payment required according to Clause III No. 6 is not made even after a reasonable grace period set by the hotel has expired, the hotel is also entitled to withdraw from the contract.

Furthermore, the hotel is entitled to extraordinarily withdraw from the contract for objectively justifiable reasons, for example:

Higher forces or other circumstances for which the hotel is not responsible make it impossible to fulfill the contract
Room with misleading or false information about essential facts, for example - in the person of the customer or the purpose
The hotel has reasonable grounds to believe that the use of the hotel services may endanger the smooth running of the business, the security or the reputation of the hotel in public, without this being attributable to the sphere of control or organization of the hotel
There is a violation of Clause I No. 2 above

If the hotel withdraws justifiably, the customer is not entitled to compensation

VI. Provision, handover, and return of rooms

The customer is not entitled to the provision of certain rooms.

Booked rooms are available to the customer from 3 p.m. on the agreed arrival date. The customer has no right to earlier availability.

Rooms must be vacated and made available to the hotel no later than 12:00 noon on the agreed departure date. Thereafter, due to the delay in vacating the room for use beyond the contract, the hotel can charge 50% of the full accommodation price (list price) until 6:00 p.m., from 6:00 p.m. 100%. This does not justify contractual claims by the customer. He is free to prove that the hotel has no or significantly lower entitlement to usage fees.

VII. Liability of the Hotel

The hotel is liable with the care of a prudent businessman for his obligations from the contract. Customer claims for compensation are excluded. This does not include damage resulting from injury to life, limb or health if the hotel is responsible for the breach of duty, other damage based on an intentional or grossly negligent breach of duty by the hotel and damage based on an intentional or negligent breach of contractual obligations of the hotel. A breach of duty by the hotel is equivalent to that of a legal representative or vicarious agent. If faults or defects occur in the hotel's services, the hotel will endeavor to remedy the situation if the customer becomes aware of it or if the customer gives notice immediately. The customer is obliged to make a reasonable contribution to remedy the fault and to keep any damage to a minimum.

The hotel is liable to the customer for items brought in according to the statutory provisions, which is up to a hundred times the room price, maximum € 3,500, and for money, securities and valuables up to € 800. Money, securities and valuables can be up to a maximum of € ( Use the hotel's insurance sum) in the hotel or room safe. The hotel recommends that you use this option. The liability claims expire if the customer does not immediately notify the hotel after becoming aware of the loss, destruction or damage (Section 703 BGB). For further liability of the hotel, the above number 1 sentences 2 to 4 apply accordingly.

If the customer is provided with a parking space in the hotel garage or in a hotel car park, also for a fee, this does not result in a custody contract. The hotel is not liable for loss of or damage to motor vehicles parked or maneuvered on the hotel property and their contents, except in the case of intent or gross negligence. Number 1 sentences 2 to 4 above apply accordingly.

The hotel carries out wake-up calls with the greatest care.
Messages, mail and consignments for guests are handled with care. The hotel will take care of delivery, storage and - if requested - forwarding for a fee. Number 1 sentences 2 to 4 above apply accordingly.

"The company does not participate in dispute settlement procedures before a consumer arbitration board".

VIII. Final Provisions

Changes or additions to the contract, the acceptance of applications or these terms and conditions for hotel accommodation should be made in writing. Unilateral changes or additions by the customer are invalid.

The place of fulfillment and payment is the seat of the hotel.

Exclusive place of jurisdiction - also for check and exchange disputes - is the seat of the hotel in commercial transactions. If a contractual partner fulfills the requirements of Section 38 (2) ZPO and has no general place of jurisdiction in Germany, the place of jurisdiction is the seat of the hotel.

German law applies. The application of the UN sales law and the conflict of laws is excluded.

Should individual provisions of these general terms and conditions for hotel accommodation be or become invalid or void, this does not affect the effectiveness of the remaining provisions. In addition, the statutory provisions apply.

Allgemeine Geschäftsbedingungen

Cancellation Policy

Change or Cancel a booking

If you want to cancel your booking, click on the link at the end of your confirmation email and then follow the instructions on the screen.
Your reservation may include a booking fee that cannot be refunded in the event of cancellation.
If you wish to cancel your reservation, we ask that you make it as soon as possible.

Change or Cancel a Booking

If you have made your booking by phone or email, please contact us by email: info@hotelaar.de

Cancellation policy for room bookings

Cancellations for offers and arrangements are free of charge up to 31 (thirty-one) days before arrival. If you cancel 30 (thirty) days before arrival, 80% of the booking amount will be charged. In the event of cancellation on the day of arrival or no-show, 100% of the booking amount will be charged.

These cancellation conditions apply to bookings via the hotel´s website and or telephone bookings, e-mail and personal offers or arrangement bookings.

Cancellation conditions may differ for other contracts such as room bookings and online bookings via external third-party providers such as those using online travel agencies Booking.com, Expedia.com, etc….

Cancellation conditions for offers and arrangements

These cancellation conditions apply to bookings via the hotel´s website and or telephone bookings, e-mail and personal offers or arrangement bookings.

Cancellation conditions for external third-party providers

The cancellation conditions for external third-party providers such as online travel agency or online travel agencies (OTA) differ from our cancellation conditions. The third-party providers (OTA) are responsible for cancellations and booking changes. If you cancel or change your booking, please contact the Third-Party Cancellation Department (OTA). We cannot make cancellations for third parties (OTA) by phone or email.

External third-party providers such as online travel agency or online travel agencies (OTAs)

Booking Holdings
- Booking.com
  - Customer support
- Kayak.com
  - Help Center
- Priceline.com
  - Help Center
- etc.
Expedia Group
- Expedia.com
  - Customer support
- Hotels.com
  - Customer support
- Hotwire.com
  - Help Center
- etc.
HRS Group
- HRS.de
  - Cancellation policy
- Hotel.de
  - Cancellation policy
- etc.
TMB Tourismus-Marketing Brandenburg GmbH
- tourismus-neuruppin.de
- etc.
- Call: +49 3391/45 460

Stornierungsbedingungen

Package Travel Rights: The following is information for the traveler about package tours according to § 651a of the civil code book

General Information

The combination of travel services offered is a package tour in the sense of Directive (EU) 2015/2302.

Therefore, the traveler can take advantage of all EU rights that apply to package tours. The Hotel & Restaurant Am Alten Rhin in Neuruppin OT Alt Ruppin is fully responsible for the proper execution of the entire package tour.

Our statutory liability insurance with the Feuersozietät Berlin Brandenburg NR. (GP-226-8403) also covers damage in the sense of the package travel directive.

Further information on your most important rights under Directive (EU) 2015/2302 can be found at: www.umsetzung-richtlinie-eu2015-2302.de

In addition, the Hotel & Restaurant Am Alten Rhin has the legal requirement to offer security for the repayment of your payments as applicable situations arise. If transport is included in the package, we ensure your return transport in the event of bankruptcy or with the use of adequate liability insurance.

Most important rights under Directive (EU) 2015/2302

The travelers will receive all essential information about the package tour before concluding the package tour contract.
At least one provider is always liable for the proper provision of all travel services included in the contract.
The travelers will receive an emergency telephone number or details of a contact point through which they can contact the tour operator or travel agency.
Travelers can transfer the package tour to another person within a reasonable period of time and for a possible applicable additional cost.
The price of the package tour may only be increased if certain costs (ex: fuel prices) increase and if this information is expressly provided for in the contract. In any case, this information must be communicated at least 20 days before the start of the package tour. If the price increase exceeds 8% of the package price, the traveler can withdraw from the contract. If a tour operator reserves the right to increase the price, then the traveler also has the right to reduce the price if the corresponding costs decrease.
Travelers can withdraw from the contract without paying a cancellation fee and receive a full refund of all payments if one of the essential components of the package tour is changed significantly, with the exception of the price. If the provider responsible for the package tour cancels the package tour before the package tour begins, the travelers are entitled to reimbursement of costs and possibly compensation.
If exceptional circumstances arise, the traveler can withdraw from the contract without paying a cancellation fee before the start of the package tour, for example if there are serious security problems at the destination that are likely to affect the package tour.
In addition, travelers can withdraw from the contract at any time before the start of the package tour in accordance with any cancellation policies that may require a cancellation fee payment as mentioned in the contract.
If, after the start of the package tour, essential components of the package tour cannot be carried out in accordance with the agreement, the traveler is to be offered reasonable other arrangements without additional costs. The traveler can then withdraw from the contract without paying a cancellation fee (in the Federal Republic of Germany this right is called "termination"). This right is reserved for the traveler when services are not provided in accordance with the contract having a significant impact on the provisions mentioned in the contractual package and when the tour operator fails to remedy the situation.
The traveler is entitled to a price reduction and / or compensation if the travel services are not provided or are not performed properly.
The tour operator is obligated to assist the traveler if he/she is in trouble.

In the event of the bankruptcy of the tour operator or - in some Member States - the travel agent, payments will be refunded. If the tour operator or, if relevant, the travel agent becomes insolvent after the start of the package tour and the transport is part of the package tour, the return transport of the travelers is guaranteed. Hotel & Restaurant Am Alten Rhin holds bankruptcy protection with R+V Versicherung NR.: 405 90 101042855. Travelers can contact this facility or the appropriate authority if they are refused services due to Hotel´s bankruptcy.